Refund policy

Visionet Technologies Return & Refund Policy

At Visionet Technologies, we are committed to providing high-quality ICT solutions, networking services, IT support, and security automation systems. This Return & Refund Policy outlines the conditions under which products and services may qualify for returns, exchanges, repairs, or refunds.

By purchasing products or services from Visionet Technologies, you agree to the terms outlined below.

Product Returns

Clients may request a return for eligible products within 7 calendar days of receiving the item, provided that:

The product is unused and in its original condition
The product is returned in its original packaging with all accessories, manuals, and components included
Proof of purchase or invoice is provided
The product has not been damaged due to misuse, negligence, improper installation, power surges, or unauthorized modifications

All returns are subject to inspection and approval by Visionet Technologies before a refund, exchange, or replacement is processed.

Non-Returnable Products & Services

The following products and services may not qualify for return or refund once supplied, configured, installed, activated, or completed, except where required by applicable South African consumer protection laws:

Installed networking equipment
Configured routers and networking devices
Structured cabling installations
Custom ICT infrastructure installations
Installed CCTV and access control systems
Software licenses and digital products
Special-order or customized equipment
Technical labour and call-out services
Remote support sessions
Consultation and assessment services

Nothing in this policy limits any rights afforded to consumers under the Consumer Protection Act (CPA).

Faulty or Defective Products

If a product supplied by Visionet Technologies is found to be faulty, defective, or damaged upon delivery or during the applicable warranty period, clients must notify us as soon as reasonably possible.

Eligible products may qualify for:

Repair
Replacement
Manufacturer warranty assistance
Refund where applicable and approved

Faulty products may be subject to inspection, testing, or manufacturer assessment before approval of a replacement or refund.

Refund Eligibility

Refunds may be approved under the following circumstances:

A product becomes unavailable after payment has been received
A duplicate payment was made
A supplied product is confirmed defective and cannot reasonably be repaired or replaced
A service cannot be delivered due to reasons directly caused by Visionet Technologies
A cancellation qualifies under applicable South African consumer legislation

Approved refunds will generally be processed using the original payment method where possible.

Service Refunds

Refunds for services may not apply once work has commenced, resources have been allocated, or services have been completed, except where required under applicable law.

This includes but is not limited to:

IT support services
Emergency technical support
Remote support sessions
Onsite technical assistance
Network troubleshooting
System maintenance
Installations and configuration services

Partial refunds may be considered at the discretion of Visionet Technologies depending on the stage of work completed.

Cooling-Off Rights

Certain online or remotely concluded transactions may qualify for statutory cooling-off rights in accordance with the Electronic Communications and Transactions Act (ECTA) and other applicable South African consumer laws.

Any applicable cancellation requests must be submitted in writing within the legally prescribed period.

Return Shipping & Collection Costs

Unless a product is confirmed defective, incorrectly supplied, or covered under warranty, clients may be responsible for:

Return courier charges
Collection fees
Packaging costs
Insurance during return transport

Visionet Technologies recommends using secure and trackable courier services for all returns.

Installation & Project Cancellations

Projects or installations cancelled after equipment has been ordered, resources allocated, or work commenced may incur reasonable cancellation fees.

Clients may be billed for:

Equipment already purchased or ordered
Labour completed
Travel or call-out costs
Administrative expenses
Supplier cancellation penalties where applicable

Warranty Claims

Products supplied by Visionet Technologies may be covered by manufacturer warranties subject to the manufacturer’s terms and conditions.

Warranty coverage generally excludes damage caused by:

Lightning or power surges
Water or fire damage
Improper use or handling
Unauthorized repairs or modifications
Negligence or accidental damage
Theft or vandalism

Visionet Technologies may assist clients with manufacturer warranty claim processes where reasonably possible.