Terms of service

Visionet Technologies Terms and Conditions

These Terms and Conditions govern your use of the Visionet Technologies website and the services provided by Visionet Technologies, a South African ICT solutions and IT support provider based in Johannesburg South, Gauteng. By accessing this Website or making use of our services, you agree to comply with and be bound by these Terms and Conditions in full.

Services

Visionet Technologies provides professional ICT and technology solutions including, but not limited to:

IT support services, managed IT services, network infrastructure setup, structured cabling, WiFi and networking solutions, CCTV camera installation, access control systems, smart security automation, office IT infrastructure, troubleshooting, maintenance, remote support, and related technology services.

Specific service terms, quotations, pricing, project scopes, timelines, and Service Level Agreements (SLAs) may apply depending on the nature of the services provided to each client.

In the event of any conflict between these Terms and Conditions and a signed quotation, SLA, or separate service agreement, the signed agreement or SLA shall take precedence.

Use of the Website

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Website.

You may not:

Attempt to gain unauthorized access to the Website, servers, systems, or databases
Transmit malicious software, viruses, or harmful code
Use the Website in a fraudulent, unlawful, or harmful manner
Attempt to disrupt the operation or security of the Website

Visionet Technologies reserves the right to restrict or terminate access to users who violate these Terms.

Electronic Communications

By using this Website or communicating with Visionet Technologies electronically, you consent to receiving communications electronically, including quotations, invoices, notices, and service-related correspondence.

You acknowledge that electronic communications satisfy any legal requirement that such communications be in writing.

Intellectual Property

All content on this Website, including logos, branding, graphics, text, software, service descriptions, layouts, images, and media, is the property of Visionet Technologies unless otherwise stated.

No content may be copied, reproduced, distributed, modified, or commercially used without prior written permission from Visionet Technologies.

Data Protection & Privacy

Visionet Technologies is committed to protecting personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable South African legislation.

Any personal information collected through this Website or during service engagements will be processed lawfully, securely, and confidentially for purposes related to:

Service delivery
Technical support
Billing and administration
Customer communication
Legal and regulatory compliance

Additional information regarding the processing of personal information may be outlined in our Privacy Policy.

Limitation of Liability

While Visionet Technologies strives to provide reliable, secure, and uninterrupted services, we do not guarantee that all systems, networks, software, or services will operate without interruption, delay, or error at all times.

To the fullest extent permitted by applicable law, Visionet Technologies shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to:

Loss of profits
Loss of revenue
Loss of business opportunities
Loss of data
Business interruption
Cybersecurity incidents beyond reasonable control

arising from the use of our Website, products, or services, unless caused by gross negligence or willful misconduct.

Nothing in these Terms excludes or limits any rights afforded to consumers under the Consumer Protection Act (CPA).

Client Responsibilities

Clients are responsible for:

Providing accurate and complete information
Maintaining lawful software licenses where applicable
Protecting passwords and access credentials
Ensuring adequate physical and cybersecurity measures
Following professional recommendations and technical guidance
Reporting faults or issues promptly

Visionet Technologies shall not be responsible for issues caused by:

Unauthorized system changes
Client misuse or negligence
Third-party interference
Unsupported hardware or software
Failure to follow technical recommendations

Payments and Billing

All services, products, and installations are subject to agreed quotations and payment terms.

Invoices must be paid within the payment period stated on the quotation or invoice. Late payments may result in:

Interest charges where legally permissible
Delayed project timelines
Temporary suspension of services
Withholding of installations or support services

Ownership of supplied hardware, software, or equipment remains with Visionet Technologies until payment has been received in full.

Installation & Service Delivery

Project timelines and installation dates are estimates and may vary due to:

Supplier availability
Client readiness
Site accessibility
Load shedding or power outages
Internet or telecommunications disruptions
Weather conditions
Unforeseen technical or logistical challenges

Visionet Technologies will make reasonable efforts to complete all work professionally and efficiently while minimizing operational disruptions.

Warranties

Warranty coverage on products and equipment supplied by Visionet Technologies is subject to the applicable manufacturer warranty terms and conditions.

Warranty coverage does not apply to damage caused by:

Power surges or lightning
Water, fire, or environmental damage
Improper use or handling
Unauthorized repairs or modifications
Theft or vandalism

Force Majeure

Visionet Technologies shall not be liable for delays or failure to perform obligations where such delays or failures arise from events beyond reasonable control, including but not limited to:

Load shedding
Telecommunications failures
Internet outages
Natural disasters
Civil unrest
Labour disputes
Government actions
Supplier shortages or delays
Cyberattacks or security incidents

Termination of Services

Either party may terminate an ongoing service agreement in accordance with the applicable SLA, quotation, or written agreement.

Upon termination, the client remains responsible for all outstanding fees, completed work, ordered equipment, and services rendered up to the termination date.